NIAS e-Business Solution

Callcenter Services

We can manage a broad range of outbound/inbound services for clients across various industry segments. We have the expertise to set up and manage large outbound call centre operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

Inbound Callcenter

Inbound Callcenter is a term named for the callcenter which attends incoming calls and we have domain expertise in handling inbound callcenter of the following segments, our services are independent of industry verticals.

Answering Service: An answering service is a business service that basically answers telephone calls and conveys messages to the clients. The answering service from Fusion BPO services is capable of doing this and more. We specialize in providing effective and accurate answering services that saves time and cost as well.

Customer Service: Every successful business focuses on three elements of customer relationship management - customer acquisition, customer growth and customer care. Fusion BPO is a perfect choice to be your Customer Relationship Manager. We will help you to track the buying patterns of your customers, detect market trends and accordingly sell your product or services.

Direct Mail Response: The process of direct mail response is offered by an inbound call centre. Our agents ensure that the mails reach the customers at the correct address and time. Fusion BPO ensures that each incoming call is processed efficiently and appropriately by our call centre representative.

Helpdesk Solutions: The help desk is the central hub through which problems and issues are reported. NIAS Services provides tailor-made solutions to provide superior customer service interaction and thus leveraging each customer relationship to the fullest.

Inquiry Handling: Inquiry handling is a key function for an inbound call centre. All inquiries of the customers are handled appropriately and the detailed information about a particular service or product is given. NIAS has an inbound call centre that offers all information required for the customer to have a thorough understanding of the products or services.

Interactive Voice Response: Interactive voice response (IVR) helps the inbound call centre in proper distribution of routing information with the help of FAX or pre-recorded voice messages. The IVR system of Fusion BPO includes services like speech recognition, self service and FAX management capabilities.

Sales Lead Qualification: Through this service, an inbound call centre offers qualified leads to increase business opportunity in your organization. NIAS takes charge of your hard earned inquiries to qualify, nurture, quantify and deliver ready-to-close sale opportunity with excellent return on investment.

Email and Chat Support: NIAS provides management of client's email traffic on behalf of our clients. We work towards building quality customer relationship for our clients. We have successfully and competently handled email support. Our experience ranges from the simple to the complex.

Outbound Callcenter

Outbound Callcenter is a term named for the callcenter which makes oubound calls and we have domain expertise in handling callcenter callcenter of the following segments, our services are independent of industry verticals.

Appointment Setting: This has turned out to be a pivotal call center service over the years. This is one of the call center services that firms offer for office appointments, reservations and service schedulers for various forms of transportations, dinners, seats, concerts, special events, seminars and others.

Cross Selling and Upselling: Cross selling and upselling services are provided by NIAS. This call center function helps in the expansion of the client's market, thereby facilitating growth.

Telemarketing Services: Telemarketing services are primarily call center services which deal with enhanced customer service for the clients. NIAS has been able to meet the client's target in this regard appreciatively.

Market Research & Survey: Market research is essential to gather vital information and current market trends, buying pattern of customers, competitors and potential area of growth. We offer extensive research services which enable you to attain business excellence.

Product or Service Promotion: Product promotion involves informing, reminding and persuading the customers to buy a particular product or service. NIAS provides exclusive product promotional support to customers through tele-services.

Lead Generation: Lead generation means creation or generation of prospective consumer interest into a business product or services. NIAS has the expertise to give you leads that will boost your sales. Through our network of call centres, we carry out market surveys and research that help us to generate fresh leads that have high rates of conversion.

Voice Broadcast: Voice broadcasting and voice mail broadcast allows you to instantly send bulk of interactive phone calls with ease while managing the entire process right from the Web. Through NIAS's Services you can instantly send alerts, reminders, notifications, political calls, messages, interactive polls, product updates or surveys right through Web.

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